Returns & Exchanges

At KLEIO, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return window for items in their original condition and packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the invoice is included inside the box.

• 3.
  Ship the Item

  Print your prepaid shipping label from the portal, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.