Frequently Asked Questions
Everything you need to know about shopping with KLEIO
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our courier partner's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to initiate a request for a refund or exchange.
Do you offer international shipping?
Yes, KLEIO ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
All KLEIO products come with a standard 12-month manufacturer's warranty that covers any defects in materials or workmanship under normal use.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.